Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We charge a flat rate shipping & handling fee of $12.95 for everything on our website except garden seeds. We also offer a free local pickup service for those located around Yandina, QLD who can come to us.

Which payment methods are accepted in the Online Shop?

We accept credit card, paypal & now AFTERPAY 

How long will delivery take?

Our shipping is all through Australia Post via regular mail unless otherwise arranged via phone order. You can visit the Australia Post website for an idea of delivery times from Yandina, QLD to your suburb.

How secure is shopping in the Online Shop? Is my data protected?

Your secrets are safe with us! our page has a digital SSL certificate to ensure safety when browsing & inputting details into our website. We do not store your credit card details on file, so each transaction you will need to re-input your details every time.

What exactly happens after ordering?

Once you have finalised & paid for your order, we will receive an email purchase order, where we will busily pick and pack for postage same afternoon or next day if ordered after 2pm. We will then send you a confirmation via email. 

Do I receive an invoice for my order?

Yes, please check your “junk” folder as sometimes they end up there instead of your inbox.

Send us an email